Product parameter
Brand：1zpresso
Type：plus
Weight：835-845g
Bean capacity：35-40g
Powder amount：35-40g
Size：6.2*6.2*18cm handle13cm
NOTE
Due to the difference in color of the light, camera pixels and display resolution when shooting, there may be a slight color difference! Please refer to the actual product for all product colors.
1.Please pay attention to order address which MUST BE MATCHED with your shipping address.
It is also very important to leave us your full name .
2.Items will be shipped within 3-7 business days after payment.
3.Import duties, taxes and charges are not included in the sales price.
For customers from Brazil, please leave your tax ID to ensure your success delivery.
For customers from Russia, please note that you need to provide the passport number, full name of the passport, date of issue of the passport and sign the customs clearance authorization agreement online. If you can’t provide or does not provide in full, the package will not be able to complete customs clearance in Russia and will be returned.
4.Please check the items when you received. If any damage, please contact us immediately. We will find best suitable solution for you. Non-professional non-removable products.
5.Do I have to pay any taxes or customs fee?
Any custom duties which may occur in the respective country will be your responsibility. This is particularly the case for UK / EU / South American with strict custom rules.
6.How much tax and customs fee will I be charged?
Unfortunately, we cannot guarantee anything or give any precise information on custom charge as it will be decided by the local customs office, and that is something out of our control.
You will be able to find out your country’s import regulation usually by visiting the government’s official website.
7.Do you have wholesale?
We do offer best wholesale pricing
If you want to place a big order for wholesale, please feel free to contact us
We support one delivery to any customer.
8.Feedback
Any feedback from you will be highly appreciated. If you’re satisfied with our service or products, please give us 5 stars.
If you have any questions, please contact with us, and we will get back to you as soon as we can.
THANK YOU FOR SHOPPING IN COFFEE TOWN STORE!
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Morning Glory (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thecafeneon.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
