Tips:
1, the kind of artificial measurement will have some errors, please understand!
2, physical photography, all rights reserved. There may be some color differences due to different product batches, shooting lights, and monitors. Use the actual product as the standard.
3. Due to many uncontrollable factors in the process of high temperature firing of ceramic products, there will be subtle lack of porcelain, small black and white spots, small glaze leakage, etc., which is a normal process phenomenon and does not affect the normal use. If you do mind, please buy carefully.
4, about the size due to different shooting angles, will produce different visual errors, baby details have detailed size, it is recommended to prepare a small ruler to determine the size, do not judge the size by imagination.
5. Support agent delivery and wholesale orders.
Wholesale orders: Please contact us for wholesale prices.
Shipping Order: Please leave a shipping order note in your order so that our colleagues can see it and it will not contain invoices, our store information, etc.
6. What should I do if the goods are damaged or defective or less or I don’t like it?
Please contact us before writing a comment or raising a dispute. We can refund the money or resend new items to you.
7. Are there any tariffs?
Paying taxes according to local laws is a basic duty of citizens. Please pay duty according to local policy. Thank you very much!
Shopping guide
Add to Cart -> Continue Shopping -> View Cart -> Check All Items -> Buy Now -> Select Shopping method -> Confirm payment.
transport
1. Tracking information is available for orders over $5, so we recommend you order over $5 or choose a delivery with tracking information.
2. All orders will be shipped within 1-5 business days after payment.
3. We ship your package DDU, “duties and taxes unpaid”, if customs clearance occurs, you are responsible for paying any additional charges.
4. Delivery time: It usually takes about 15-30 working days after release. But sometimes there can be delays of 30-60 working days, as shipping times can vary, especially during holidays.
refunds
1. You have the right to return and replace items (except for damage caused by improper operation, use and wear). However, you need to pay the full cost of both shipments (including shipping, taxes, customs fees, etc.) and keep the items in good condition.
2. Note: Please count our quantity before returning the item to us. Thank you very much.
Feedback and Communication
1. Thank you very much for your early confirmation upon receipt of the goods.
2. We maintain high standards of excellence and strive for 100% customer satisfaction! We appreciate the positive feedback from 5 Stars, which is good for our long-term business.
3. Before you give us neutral or negative feedback or raise a dispute, please contact us immediately and we will try our best to resolve the problem.
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Morning Glory (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thecafeneon.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
