Hello! friend
Welcome to our shop!
Product features : Water and oil absorption, soft and comfortable, wear-resistant and non-slip
Scope of application : Kitchen, entrance door, entrance hall, bedroom, bathroom, etc.
You can customize it freely, tell us the size you want, and we will give you an offer.
Notice:
1.About color difference
The product photos are taken by professional photographers and adjusted later,as much as possible to be consistent with the actual products.However,due to lighting,display deviation and personal understanding of color,there may be some color difference between the actual product and the photo.It is not a product quality problem.Please refer to the actual product.
2.About creases
Due to the volume of the carpet is too large,it can only be packaged by folding.It is inevitable that there will be creases,which is not a quality problem.The crease will disappear over time,and it can also be solved by ironing.Hope you can understand.
ABOUT SERVICE
Support wholesale. If the quantity is large, you can contact customer service to choose a more favorable transportation method for you, and you can get more favorable prices within the allowable range.
Support Drop Shipping.We could send the goods to your customers directly and won’t leave information about us if you’d like to.
If the protection time of your order is about to end, please contact us, we can help you extend the protection time. Therefore, your money will not be deposited into my account.
Please contact us firstly if you are not satisfied with the item when received, we will offer you a satisfactory solution before your leave any feedback or dispute, Thanks for your kind understanding!
Click Follow in the store. Store activities will not be lost. Become a follower of the store to get a lot of coupons and various promotions. Buy products and get the chance to get free gifts from the store!
ABOUT SHIPMENT
Your package will usually be sent within 24 hours, and We promise the parcel will be sent out within 5 working days. If a large number of orders are generated during platform activity, additional delays may result. If you have any questions, please contact customer service in a timely manner.
Accurate address. We only ship to confirmed order address, Pls check that your address must match your recipient address.
Check the logistics method at the time of purchase. When purchasing a product, please select the appropriate logistics method according to your needs.
Check the packaging. We will securely pack the products you purchase. When you receive the package, check it for damage. After confirming the package, sign the receipt. If the package is damaged, please reject it and the logistics company will bear all the losses.
ABOUT SERVICE HOURS
Beijing Time : 9:00-12:00 14:00-18:00
Moscow Time : 4:00-7:00 9:00-13:00
New York Time : 20:00-23:00 1:00-5:00
London Time : 3:00-6:00 8:00-12:00
ABOUT FEEDBACK
ABOUT SERVICE
Support wholesale. If the quantity is large, you can conta
Thanks again for your support and hope you have a great day!
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Morning Glory (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thecafeneon.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
