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Good luck to you!
Thank you for your visit.
*In order to avoid large parcels from being returned due to customs clearance failure, large-size parcels need to be vacuum folded and sent, and there will be creases when opened.
After opening the package, please wait for the carpet to recover.
*Exposing the carpet to the sun will speed up recovery.
*If you have any questions, please contact us in time, we will reply as soon as you see the message.
*Size:
80x120cm
80x160cm
100x160cm
120x160cm
140x200cm
160x230cm
180x280cm
200x300cm
300x400cm
If you need customized size, please contact our customer service, thank you!
*Notes:
1.Wash Care:Hand wash or by machine(Mild cycle) are available
①The washing maximum temperature 30 ℃.
② Do not bleach.
③ Do not rollover dry.
2.Please allow 1-3CM differs due to manual measurement.
3.Due to different producing batches, product details might be a little different.
4.Due to the different display and different light, the picture may not reflect the actual color of the item.
5.Due to the material of the product, there may be a slight odor with the product, which is non-toxic and harmless to the human body. Please make sure you could accept it before order.Also, It is suggested that place it in a ventilated place after receiving, until it is odorless.
6.The product may have slight scratches during transportation, which will not affect the normal use of the product,please make sure you could accept it before order.
Thanks for your understanding and support.
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Morning Glory (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thecafeneon.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
