Product Information：
【Hand made】Completely hand crafted, made from heat resistant borosilicate glass,specially designed with non dripping spout and perfect handle for strong grip.BPA free.
【Incredible design】 Removable Strainer -Filtering the pieces (like flavorful fruit, herbs, tea or tea bags) and you can enjoy the tasty tea drinks you want. The filter is easily detachable and makes for easy rinsing and cleaning.Ergonomically designed handle remains cool to touch and easy to hold.Designed with a narrow pitcher style to save valuable kitchen space, this teapot naturally becomes an elegant addition to your kitchen.
【Stovetop safe】Teapot can be heated directly by fire, the bottom of the teapot is designed to be flat and more stable on the stovetop.
【Heat resistance】Borosilicate glass is a special glass material which is stronger and more durable than common glass with high temperature resistance,Heat-resistance from -30 to 150 ℃.
【Ideal for tea lovers】Great home gifts and office gifts for tea lovers making all kinds of tea and drinks at home or office.
PAYMENT
Escrow is safe for buyers and sellers, we recommend you to choose Escrow,it supports Credit card,Money bookers, Visa, Master-card, Western union etc.
If you need to use “other” payments,please contact us ,via mail or message.
Payment should be finished within 7 days, if have some difficult, please notify me.
SHIPPING
We only ship to your confirmed address. Please make sure your shipping addressis correctbefore purchase.
All the orders will be shipped out within 1-4 business days upon payment confirmation.
The shipment by AliExpress Standard Shipping &Epacket for less than 2kg goods ,generally it will take 10-30 working days(some countries can be much longer) ,if you need the goodsvery urgently ,please contact us for DHL etc .We will calculate theshipping cost for you .It always takes about 3-7 days to arrive.
REFUND
We are not responsible for any custom duty or import tax
We do our best to serve our customers the best that we can.
We will refund you if you return the items within 7 days of your receipt of the items for any reason. However, the buyer should make sure that the items returned are in their original conditions. If the items are damaged or lost when they are returned, the buyer will be responsible for such damage or loss, and we will not give the buyer a full refund. The buyer should try to file a claim with the logistic company to recover the cost of damage or loss.
The buyer will be responsible for the shipping fees to return the items.
FEEDBACK
Your satisfaction and positive feedback is very important to us.
Please leave positive feedback and 5 stars if you are satisfied with our items and services.
If you have any problems with our items or services, please feel free to contact us first before you leave negative feedback.
We will do our best to solve any problems and provide you with the best customer services.
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Morning Glory (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thecafeneon.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
